It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via the European ODR platform of the European Commission.
This ODR platform has been mandatory since February 15, 2016 and can be found at If your complaint is not yet being dealt with elsewhere, you are free to file your complaint through the European Union platform.

Do you have a suggestion or compliment?

At Polparts we find it important that our customers are satisfied with our services. We are constantly looking for points for improvement to optimize our services. We do our utmost for this and when we receive a compliment or suggestion it motivates us.

We would like to hear when you have had a good experience with us. You can do this through one of the contact channels.